Jeanette is great to deal with!
My first experience acquiring equipment and software through the DSA process, which was made simple and easy to understand by Remtek. From order to delivery, it was very smooth and quick. It can be hard to organise and deal with stuff like this when you work a 9-5 job and struggle to get the chance to ring, but the Admin team were always accessible when I needed them. Austen in the Tech team was very helpful and responded quickly to my query re software. Thank you.
Good communication through the order and delivered equipment very quickly, and always happy to help students out
Really amazing process of claiming on my insurance for my laptop. Remtek were really easy to communicate with and got back to me quickly. They worked around my schedule and organised reliable pick-up and delivery of equipment. The claim was hassle free and they were able to sort out the issue! They kindly transferred my hard drive to the new laptop which is greatly appreciated.
Overall really great process
Chloe was incredibly helpful and professional - she did a really good job.
The customer service I have received is incredible. I was a particularly hard customer to get hold of (I work unsociable hours as well as the normal 9-5) and I was well taken care of. Thank you so much!
Thank you very much for the way you have met all my study needs and have made it easy for me to activate the apps on the laptop. It was a worry for me that I would not be able to do it and a pleasure to follow your easy instructions.
I had input from Kyle on 25/3 and Gareth on 7/6
Both Kyle and Gareth, have been very patient and human and explained things well. They have both taken the time to help me sort out issues with storage on my computer, so that I could get my dyslexia software downloaded. Thank you very much!
Melissah has been absolutely incredible when it comes to organising my DSA order. With having ADHD, I often get stressed about timetabling and planning things like deliveries and appointments, but Melissah was so friendly and helpful that this experience has been nothing but seamless and care-free. Thank you so much!
My experience with using Remtek Systems has been a wonderful one. Throughout the whole process, from placing the order to receiving help regarding set-up and installation from the technician, the team members, were very penitence and understanding as well as very professional.
Kyle was excellent today helping me with my new software, very knowledgeable and patient
Very helpful with all the information asked
Really friendly and helpful. Couldn\'t have been better
Jeannette was amazing, she was so kind and helpful. She understood that I need my laptop as I am a student and she went out of her way to help me with any issues I had.
The software was very easy to download and navigate. Gabriel was very pleasant and helpful in showing me how to do this. Very excited to use it!
The assessment for the equipment was carried out in person, masks warn, we used outside my house to test the chairs to work out which would meet my needs. Everything was wiped down regularly and even as a sheltered person I felt really safe. When the equipment was delivered service was just as good, equipment set up, tried and tested, with Chris wearing mask and gloves, wiping surfaces if the new equipment regularly and after it had been installed. Really terrific!
Replaced my laptop even though it was water damaged unsure why, thank you for not leaving me without a mac for university.
I would like to commend Gareth Waine for the excellent customer service he provided me today. He was friendly (and funny!) and extremely patient, and made sure to explain things in a way that made sense to me.
I must say that I am really impressed with Remtek because every interaction I have had with staff has been very positive.
Keep it up and thank you!
Fantastic service so helpful