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Accessibility Statement for Remtek Systems Ltd

This accessibility statement applies to the whole of the Remtek Systems website ( https://remtek.systems ).

Remtek Systems is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

 

Compliance status and what we’re doing to improve accessibility

 

We are currently conducting an accessibility audit of our website against the Web Content Accessibility Guidelines (WCAG) [2.1] AA standard to identify and fix any issues that may prevent users from accessing our content. We will update this accessibility statement accordingly after the audit.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

The test is being carried out by CyberDuck Ltd. The most viewed pages are being tested using automated testing tools by our website team. A further audit of the website will be carried out to the WCAG 2.2 AA standard.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Email - admin@remtek-online.co.uk.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email – admin@remtek-online.co.uk
  • call – 01617458353

We aim to respond within 2 business days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, the Equality Advisory and Support Service (EASS). (link: Advisory and Support Service (equalityadvisoryservice.com)

Technical information about this website’s accessibility

Remtek Systems is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 22/02/2024. It was last reviewed on 22/02/2024.

Need further assistance?

Our staff are ready to help you with your DSA needs. You can easily contact us via the following:

  • Phone: 0161 745 8353
  • Email: admin@remtek-online.co.uk
  • Live Support: Chat with an assistant at Live Support

 

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Privacy Introduction

We do not collect any information on you by default. Please review our privacy policy & consent settings to understand & change how we handle your data. By continuing to use the site without reviewing you will find some features are disabled:

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Privacy Policy

"We" refers to "Remtek Systems"
"You" refers to you, the user of our services

What do we collect from you:

  • No identifiable information is collected from you while you browse our website.
  • Any information submitted by you via the contact forms is sent directly to email. We do not retain anything on our website.
  • Google Analytics; although we utilise this service and it will be able to track you as a user on the website, you must opt in to invoke it. It will be turned off by default.
  • Zopim/Zendesk Chat Service; you have to opt in to use this service as it uses several analytics cookies, please check the Zendesk website. It is off by default

How do we handle collected information:

  • All information you provide to us is held internally. The only exception to this is where depending on your requirements select information is forwarded to government bodies orienting around Disable Student Allowance services.
  • Any third-party services you've opted to use have their own policies. You may review them at their respective websites.

Access to your information:

  • You have the right to request a copy of any information we hold about you. Further, you may ask for explanation, update, correction or deletion if you wish. We will only hold the information that you provide to us and therefore rely on you for its accuracy.

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  • Cookies are data that is stored on your web browser:
    • They are essential for the activation of third-party services on your web browser (which reduce your privacy)
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    • They are used as a means of securely registering/signing in as a user on our website
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    • Please be aware that as you use the features on our website provided by a third-party (Google Analytics, Zopim/Zendesk), we have no control over what they record or share with other parties. Please refer to their specific cookies and privacy policies.

Security

  • Anything stored on our website is secured on a database that uses uniquely generated encryption keys.
  • We enforce an encrypted connection to our website for added security and privacy.

Marketing

  • We never share any personal data with third-party marketing.
  • We require you to opt-in so we can send you updates, offers and details of calendar events.

Third party websites

  • We have no control over how third-party entities decide to handle your data; you must therefore review their specific privacy policy.

Third party services

  • We use third-party services to enhance you user experience, if you do opt-in you're under their policies, refer to section "How do we handle collected information"

Communications

  • We are unable to ensure the privacy of data transmitted as we do not have end-to-end control in the sending and/or receiving of it.
  • Email; we monitor all emails sent to us, this includes attachments, malicious links and/or viruses

Contact us

Email: admin@remtek-online.co.uk

Phone: 0161 745 8353

Post: Unit 550, Metroplex Business Park, Entrance 6, Broadway, Salford, M50 2UE

Last updated (24th May 2018)

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